Reference No ZL1704
Education Engineering Degree in related field is required.
Nationality Any
Functional Area Services
Location Jeddah / Riyadh /
Resedence Permit Transferable

The opportunity:

We are looking for a professional service manager willing to work in a multi-product/ industry environment who utilizes his customer service background to lead a team of Customer Service Representatives and adds value to our company.


  • Work with service, sales & sales support leadership, teams & the product managers to define training program objectives, content and certification
  • Continually monitor the performance of the after-sales business and adjust action plans to achieve target growth.
  • Work closely with sales, sales support teams, and other business functions and customers kingdom-wide to develop customer-satisfying service solutions and sustain service leadership position in the industry.
  • Identify opportunities for growth and pass leads to concerned Business Development/ Sales heads, while building and maintaining client relationships.
  • Attend client service review meetings covering performance, service improvements, quality and processes.
  • Monitors the use and inventories of spare parts, maintenance supplies, tools and equipment and initiates reordering when necessary.
  • Support to establish and maintains the software for tracking work orders, spare parts, and maintenance history of equipment.
  • Prepares reports, analyzes data, and makes recommendations for improving service operations and solving maintenance-related problems.
  • Ensures that maintenance technicians are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe, timely, and cost-effective manner.
  • Solve customers’ problems related to maintenance and services
  • Follow-up the guarantee& warranty service with customers and suppliers.
  • Increase the revenue through Annual Maintenance Contracts (AMCs)
  • Reviews the operation of service equipment and systems constantly, to minimize unplanned downtime, anticipate solve problems in a timely manner, and to identify opportunities for improvement.
  • Provide field operations support to customers in accordance to with the terms of the customer contract and Service Level Agreements (SLA).
  • Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
  • Ensure that the inventory is properly identified in the ERP and physically segregated for each operation.


  • Technical understanding of electrical and software principals
  • Excellent technical skills
  • Excellent communications skills both written and verbal
  • Understanding of the product development process
  • A desire to win and achieve/exceed goals
  • Ability to work independently
  • A problem solver
  • Saudi’s Preferred
  • Minimum 2-3 years’ experience in sales or similar roles
  • Valid Driving License
  • Consideration will be given to candidates with Transferable Iqama with permitted profession

Essential qualification(s):

  • S. Degree in professional technical field especially or related field is required

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